INTRO
Let’s be honest—most customer service feels like an afterthought. At FOX & WOLF, it’s front and centre.
- We don’t do scripts.
- We don’t do bots.
- We don’t disappear after checkout.
We’re here—really here—for every message, question, or feedback form you send. Because when you choose FOX & WOLF, you’re not just buying scent. You’re buying into something that lasts long after the flame goes out.
★ 98% satisfaction rating | 190+ 5-star reviews
"Totally spoiled for choice with all the amazing products & scents.
Gradually building my collection....
Go visit the shop - the staff are wonderfully helpful, you won't be disappointed"
— Verified Google Review
WHAT MAKES OUR CUSTOMER CARE DIFFERENT?
1. Feedback Invited. Always.
Every time you contact us, we invite your feedback—and we actually read it. That’s how we’ve earned a 98% satisfaction rating.
2. Real Conversations.
No auto-generated nonsense. No being passed around. Just clear, helpful responses from real people who know the brand (and probably packed your order).
3. Five-Star Results.
We’re proud to have over 190 verified five-star reviews on Google, with customer care being one of the most-mentioned highlights.
4. Fast, Thoughtful Replies.
We don’t leave you hanging. Whether it’s an order update or scent advice, you’ll hear back fast—and with a human touch.
5. We’re Always Evolving.
Your feedback shapes what we do next. Our goal? Make every experience smoother, smarter, and more beautiful.
POST-COVID, CUSTOMER SERVICE WENT SILENT. WE DIDN’T.
Let’s face it—since the pandemic, good customer service has become rare. Waiting days for replies. Speaking to chatbots. Feeling like an afterthought. At FOX & WOLF, we decided that wasn’t good enough.
So we did the opposite: more care, more attention, more human connection.
THE FOX & WOLF PROMISE
We’re here for every candle you burn, every diffuser you refill, and every message you send.
This is more than customer care—it’s luxury with a heartbeat.
Have a question or need help with an order? Get in touch with us here for the best customer care for luxury candles and home fragrances.
